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Complaint Process
Norwich University is committed to providing a valued learning experience for our students and it's important to us to continue enhancing that experience. Should an issue be brought to our attention, Norwich will take appropriate action to seek resolution. Students are encouraged to pursue our internal resolution process for any complaints before contacting external state sources for resolution.
Norwich University’s complaint and grievance process can be found in the course catalog with the links below:
- Online programs' petition and grievances policy
- Residential programs' petition and grievances policy
Norwich University online programs maintain state authorization (or necessary exemptions) for all US states and Puerto Rico. All states, except California, are covered by a cooperative agreement called the State Authorization Reciprocity Agreement (SARA). Visit the State Authorization Reciprocity Agreement website for more on their complaint process.
Norwich University has been approved to participate in the National Council for State Authorization Reciprocity Agreements.
Students attending from any other state should first contact the Vermont Agency of Education. The Vermont Agency of Education has provided a complaint information website and a PDF to view.
For all other complaints Norwich University has provided below contact information for its accreditor as well as other state officials that would appropriately handle your complaint.
Student Complaint Locations for the United States of America
| Accreditor | New England Commission of Higher Education |
| 3 Burlington Woods Drive, Suite 100 | |
| Burlington, MA 01803 U.S.A. | |
| Tel: +1 781-425-7785 | |
| Email: info@neche.org | |
| Alabama | Alabama Department of Postsecondary Education |
| P.O. Box 302130 Montgomery, AL 36130-2000 | |
| Website: https://www.accs.edu/about-accs/private-school-licensure/complaints/ | |
| Form: https://psl.asc.edu/External/Complaints.aspx | |
| Alabama Commission on Higher Education | |
| Tel: 334-242-1998 | |
| Fax: 334-242-2269 | |
| PO BOX 30200, Montgomery, AL 36130-2000 | |
| Website: http://ache.edu/ | |
| State of Alabama Attorney General | |
| P.O. Box 300152, | |
| Tel: 800-392-5658 or 334-242-7335 | |
| Website: https://ago.alabama.gov/ConsumerComplaint | |
| Alaska | Alaska Commission on Postsecondary Education |
| PO BOX 110505 | |
| Juneau, Alaska 99811-0505 | |
| Tel: 907-465-6741 | |
| Email: EED.ACPE-IA@alaska.gov | |
| Website: https://acpe.alaska.gov/ConsumerProtection | |
| State of Alaska Office of the Attorney General | |
| Consumer Protection Unit 1031 W. 4th Avenue, Suite 200 | |
| Anchorage, AK 99501 | |
| Tel: 907-269-5200 | |
| Website: http://law.alaska.gov/department/civil/consumer/cpindex.html | |
| Arizona | Arizona State Board for Private Postsecondary Education |
| 1740 W. Adams Suite No. 3008, Phoenix, AZ 85007 | |
| Tel: 602-542-5709 | |
| Email: consumerprotection@alaska.gov | |
| Form: https://ppse.az.gov/complaint | |
| Office of the Attorney General Consumer Information and Complaints | |
| 2005 N Central Avenue, Phoenix, AZ 85004 | |
| Tel: 602-542-5763 | |
| Email: consumerinfo@azag.gov | |
| Website: http://www.azag.gov/complaints/consumer | |
| Arkansas | Arkansas Department of Higher Education |
| Arkansas Higher Education Coordinating Board | |
| 423 Main Street, Suite 400, Little Rock, AR 72201 | |
| Tel: 501-371-2000 | |
| Contact Form: https://www.adhe.edu/contact-us | |
| Website: https://www.adhe.edu/ | |
| Arkansas Attorney General Office | |
| Consumer Protection Division 323 Center St, Suite 200 | |
| Little Rock, AR 72201 | |
| Tel: 800-482-8982 or 501-682-2007 | |
| Email: consumer@ArkansasAG.gov ; dca@dca.ca.gov | |
| California | Bureau For Private Postsecondary Education |
| PO Box 980818, W Sacramento, CA 95798-0818 | |
| Tel: 888-370-7589 or 916-431-6959 | |
| Website: http://www.bppe.ca.gov/forms_pubs/complaint.pdf; https://arkansasag.gov/consumer-protection/; https://www.bppe.ca.gov/enforcement/complaint.shtml | |
| Form: https://arkansasag.gov/forms/file-a-consumer-complaint/ or https://www.dca.ca.gov/webapps/gencomplaint.php | |
| California Department of Consumer Affairs | |
| Attorney General’s Office California Department of Justice | |
| Attn: Department of Consumer Affairs, Consumer Information Division | |
| 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 | |
| Tel: 800-952-5210; 800-326-2297 | |
| Email: dca@dca.ca.gov | |
| Website: https://www.dca.ca.gov/consumers/complaints/index.shtml; https://www.dca.ca.gov/consumers/complaints/oos_students.shtml | |
| Colorado | Colorado Department of Higher Education |
| 1600 Broadway, Suite 2200, Denver, CO 80202 | |
| Tel: 303-862-3001 | |
| Fax: 303-996-1329 | |
| Website: https://highered.colorado.gov/ | |
| Consumer Protection & Services Colorado State Attorney General | |
| Ralph L. Carr Colorado Judicial Center | |
| 1300 Broadway, 9th Floor, Denver, CO 80203 | |
| Tel: 720-508-6000 | |
| Complaint Form: https://highered.colorado.gov/filing-student-complaint | |
| Website: https://coag.gov/about-us/office-sections/consumer-protection | |
| Connecticut | Connecticut Office of Higher Education |
| Commissioner of Higher Education | |
| 450 Columbus Boulevard, Suite 707, Hartford, CT 06103-1814 | |
| Tel: 860-947-1800 | |
| Department of Consumer Protection | |
| 450 Columbus Blvd, Suite 901 Hartford, CT 06103 | |
| Tel: 860-713-6100 | |
| Fax: 860-707-1966 | |
| Email: dcp.complaints@ct.gov | |
| Complaint Forms: https://portal.ct.gov/DCP/Complaint-Center/Complaint-Forms-and-Procedures | |
| Delaware | Delaware Higher Education Office |
| The Townsend Building, 401 Federal Street, Suite 2 Dover, DE 19901 | |
| Tel: 302-735-4120; 800-292-7935 | |
| Fax: 302-739-5894 | |
| Website: https://www.doe.k12.de.us/domain/226 | |
| Email: dheo@doe.k12.de.us | |
| Delaware Attorney General | |
| Consumer Protection Division Carvel State Office Bldg. | |
| 820 N French St., 5th Floor, Wilmington, DE 19801 | |
| Tel: 302-557-8600 | |
| Fax: 302-577-6499 | |
| Email: consumer.protection@delaware.gov | |
| Website: https://attorneygeneral.delaware.gov/fraud/cpu/complaint/ | |
| District of Columbia | Office of the State Superintendent of Education |
| Higher Education Licensure Commission | |
| 1050 First Street, NE, Washington, DC 20002 | |
| Tel: 202-727-6436 | |
| Email: osse@dc.gov | |
| Website: https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints | |
| Florida | Commission for Independent Education |
| 325 W Gaines St., Suite 1414, Tallahassee, FL 32399-0400 | |
| Tel: 850-245-3200; 888-224-6684 | |
| Fax: 850-245-3238 | |
| Email: cieinfo@fldoe.org | |
| Website: http://www.fldoe.org/policy/cie/file-a-complaint.stml | |
| Florida Office of Attorney General | |
| Office of the Attorney General, Pam Bondi | |
| PL-01 The Capitol, Tallahassee, Florida 32399-1050 Tel: 866-966-7226 or 850-414-3990 | |
| Website: http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services | |
| Georgia | Georgia Nonpublic Postsecondary Education Commission |
| 2082 E Exchange Place, Suite 220, Tucker, GA 30084-5305 | |
| Tel: 770-414-3300 | |
| Fax: 770-414-3309 | |
| Website: https://gnpec.georgia.gov/student-complaints | |
| Georgia Department of Law, Consumer Protection Division / Georgia Attorney General | |
| 2 Martin Luther King Jr. Dr., Suite 356, Atlanta, GA 30334 | |
| Tel: 800-869-1123 or 404-651-8600 | |
| Fax: 404-651-9018 | |
| Website: http://ocp.ga.gov/consumer-services/filing-a-complaint | |
| Complaint Form: http://consumer.ga.gov/uploads/pdf/Consumer_Complaint_Form_5-19.pdf | |
| Hawaii | Hawaii Postsecondary Education Authorization Program |
| P.O. Box 541, Honolulu, Hawaii 96809 | |
| Tel: 808-586-7327 | |
| Email: hpeap@dcca.hawaii.gov | |
| Website: http://cca.hawaii.gov/hpeap/student-complaint-process/ | |
| Department of Commerce & Consumer Affairs Office of Consumer Protection | |
| 235 South Beretania Street, 8th floor, Honolulu, Hawaii 96813-2419 | |
| Tel: 808-586-2630 | |
| Fax: 808-586-2640 | |
| Website: http://cca.hawaii.gov/consumer-complaints/ | |
| Idaho | Idaho State Board of Education |
| Attn: State Coordinator for Private Colleges and Proprietary Schools | |
| 650 West State Street, 3rd Floor, Boise, ID 83702 | |
| Tel: 208-334-2270 or 208-332-1587 | |
| Fax: 208-334-2632 | |
| Website: https://boardofed.idaho.gov/priv_col_univ/student_complaint.asp | |
| Form: http://cca.hawaii.gov/ocp/consumer-complaint/ | |
| Office of the Attorney General | |
| Consumer Protection Division | |
| 700 W. Jefferson St. Suite 210 | |
| P.O. Box 83720 Boise, Idaho 83720 | |
| Tel: 208-334-2400 | |
| Website: https://www.ag.idaho.gov/office-resources/online-forms/?form=File%20a%20Complaint&complaint=Consumer%20Complaint | |
| Illinois | Illinois Board of Higher Education |
| 1 North Old State Capitol Plaza, Suite 333, Springfield, Illinois 62701 | |
| Phone: 217-782-2551 | |
| TTY: 888-261-2881 | |
| Fax: 217-782-8548 | |
| Email: info@ibhe.org | |
| Website: http://complaints.ibhe.org/ | |
| Illinois Department of Attorney General | |
| Consumer Fraud Bureau | |
| 500 South Second Street, Springfield, IL 62701 | |
| Tel: 1-800-243-0618 (toll free in Illinois) or 217-782-1090 | |
| TTY: 877-844-5461 | |
| Website: https://ccformsubmission.ilattorneygeneral.net/ | |
| Form: http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf | |
| Indiana | Indiana Commission for Higher Education |
| 101 W. Ohio Street, Suite 300, Indianapolis, IN 46204 | |
| Tel: 317-464-4400 or 888-528-4719 | |
| Email: complaints@che.in.gov | |
| Website: https://www.in.gov/che/ | |
| Consumer Protection Division | |
| Office of the Indiana Attorney General | |
| Government Center South | |
| 302 W. Washington St. 5th Floor, Indianapolis, IN 46204 | |
| Tel: 317-232-6330; 800-382-5516 | |
| Fax: 317-233-4393 | |
| Website: https://www.in.gov/attorneygeneral/2434.htm | |
| Form: https://indianaattorneygeneral.secure.force.com/ConsumerComplaintForm | |
| Iowa | Iowa Student Aid Commission |
| 475 SW Fifth St., Suite D, Des Moines, IA 50309 | |
| Tel: 515-725-3400; 877-272-4456 | |
| Email: info@iowacollegeaid.gov | |
| Website: https://www.iowacollegeaid.gov/ | |
| Form: https://www.iowacollegeaid.gov/StudentComplaintForm | |
| Consumer Protection Division Attorney General of Iowa | |
| Hoover State Office Building, 1305 E Walnut, Des Moines, IA 50319 Tel: 888-777-4590 or 515-281-5926 | |
| Fax: 515-281-6771 | |
| Email: consumer@ag.iowa.gov | |
| Form: https://www.iowaattorneygeneral.gov/for-consumers/file-a-consumer-complaint/ | |
| Kansas | Kansas Board of Regents |
| Attn: Private Postsecondary Education Division | |
| 1000 SW Jackson St., Suite 520, Topeka, KS 66612-1368 | |
| Tel: 785-430-4240 | |
| Website: https://www.kansasregents.org/students/university_student_complaints | |
| Contact From | |
| Office of the Attorney General Consumer Protection Division | |
| 120 SW 10th Ave., 2nd Floor, Topeka, KS 66612 | |
| Tel: 800-432-2310 or 785-296-3751 | |
| Fax: 785-291-3699 | |
| Form: https://ag.ks.gov/complaint-center | |
| Kentucky | Kentucky Council on Postsecondary Education |
| 1024 Capital Center Dr #320 | |
| Frankfort, KY 40601-7512 | |
| Tel: 502-573-1555 | |
| Contact Form: http://cpe.ky.gov/contact.html | |
| Website: http://cpe.ky.gov/campuses/consumer_complaint.html | |
| Office of the Attorney General | |
| Office of Consumer Protection, 1024 Capital Center Drive, Suite 200, Frankfort, Kentucky 40601 | |
| Tel: 502-696-5389; 888-432-9257 | |
| Fax: 502-573-8317 | |
| Contact Form: http://cpe.ky.gov/contact.html | |
| Website: http://cpe.ky.gov/campuses/consumer_complaint.html | |
| Louisiana | Louisiana Board of Regents |
| 1201 N. Third St., Suite 6-200, Baton Rouge, LA 70802 | |
| Tel: 225-342-4253 | |
| Website: https://regents.la.gov/students-parents/student-complaint-process/ | |
| Complaint Form: https://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf | |
| Office of the Attorney General Consumer Protection Section | |
| PO BOX 94005, Baton Rouge, LA 70804 | |
| Tel: 800-351-4889 or 225-326-6465 | |
| Fax: 225-326-6499 | |
| Email: ConsumerInfo@ag.louisiana.gov | |
| Website: https://www.ag.state.la.us/Resources | |
| Maine | Maine Department of Education - Complaints |
| 23 State House Station, Augusta, ME 04333-0023 | |
| Tel: 207-624-6600 | |
| Fax: 207-624-6700 | |
| TTY: 711(Maine Relay 711) | |
| Website: https://www.maine.gov/doe/about/contact/complaint | |
| Complaint Form: https://www.maine.gov/doe/sites/maine.gov.doe/files/inline-files/sara-complaint-form.pdf | |
| Maine Attorney General Consumer Protection Division | |
| 6 State House Station, Augusta, ME 04333 | |
| Tel: 800-436-2131 or 207-626-8849 | |
| Website: https://www.maine.gov/ag/consumer/complaints/index.shtml | |
| Complaint Form: https://www.maine.gov/ag/consumer/complaints/complaint_form.shtml | |
| Maryland | Maryland Higher Education Commission |
| 6 North Liberty Street, 10th Floor, Baltimore, MD 21201 | |
| Tel: 410-767-3300 or 1-800-974-0203 (toll free) | |
| TTY: 800-735-2258 | |
| Fax: 410-332-0270 | |
| Website: http://www.mhec.state.md.us/preparing/Pages/College411/college411home.aspx | |
| Complaint Form: https://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf | |
| Office of the Attorney General Consumer Protection Division | |
| 200 St. Paul Place, Baltimore, MD 21202 | |
| Tel: 410-767-3300 or 1-888-743-0023 (toll free) or En espanol 410-230-1712 | |
| TTY: Dial 7-1-1 or 800-735-2258 | |
| Fax: 410-576-7040 | |
| Email: consumer@oag.state.md.us | |
| Website: http://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx | |
| Massachusetts | Massachusetts Board of Higher Education |
| One Ashburton Place, Rm 1401, Boston, MA 02108 Tel: 617-994-6950 | |
| Website: http://www.mass.edu/forstufam/complaints/complaintform.asp | |
| Office of the Attorney General | |
| Consumer Advocacy & Response Division | |
| One Ashburn Place, 18th Floor, Boston, MA 02108 | |
| Tel: 617-727-8400 | |
| Email: ago@state.ma.us | |
| Website: https://www.mass.gov/orgs/office-of-attorney-general-maura-healey | |
| Form: https://www.mass.gov/how-to/file-a-consumer-complaint | |
| Michigan | Department of Licensing and Regulatory Affairs |
| Bureau of Commercial Services, Licensing Division & Regulatory Affairs | |
| PO Box 300018, Lansing, MI 48909 | |
| Tel: 517-241-7000 | |
| Website: https://www.michigan.gov/lara/ | |
| Form: http://www.michigan.gov/documents/lara/LCE-992_0715_494884_7.pdf | |
| Office of Attorney General Consumer Protection Division | |
| 525 W. Ottawa St, Lansing, MI 48909 | |
| Tel: 517-335-7622 | |
| Fax: 517-335-7644 | |
| Email: miag@michigan.gov | |
| Website: https://secure.ag.state.mi.us/complaints/consumer.aspx | |
| Minnesota | Office of Higher Education |
| 1450 Energy Park Dr, Suite 350, St Paul, MN 55108 | |
| Tel: 800-657-3866 or 651-642-0567 | |
| Fax: 651-642-0675 | |
| Website: https://www.ohe.state.mn.us/mPg.cfm?pageID=2142 | |
| Office of Minnesota Attorney General Lori Swanson | |
| 445 Minnesota Street, Suite 1400, St Paul, MN 55101 | |
| Tel: 800-657-3787 or 651-296-3353 | |
| Email: Attorney.General@ag.state.mn.us | |
| Website: https://www.ag.state.mn.us/Office/Complaint.asp | |
| Form: https://www.ag.state.mn.us/Office/Forms/ConsumerAssistanceRequest.asp | |
| Mississippi | Mississippi Commission on College Accreditation |
| 3825 Ridgewood Road, Jackson, MS 39211 | |
| Tel: 601-432-6198 | |
| Fax: 601-432-6225 | |
| Website: http://www.mississippi.edu/mcca/student_complaint_process.asp | |
| Form: http://www.mississippi.edu/mcca/downloads/mccastudentcomplaintform.pdf | |
| Consumer Protection Division | |
| Office of the Attorney General | |
| PO Box 220, Jackson, MS 39205 | |
| Tel: 601-359-3680 | |
| Email: http://www.ago.state.ms.us/index.php/contact | |
| Website: http://www.ago.state.ms.us/form_categories/complaint-form/ | |
| Missouri | Missouri Department of Higher Education |
| 205 Jefferson Street, PO Box 1469, Jefferson City, MO 65102-1469 | |
| Tel: 800-473-6757 or 573-751-2361 | |
| Fax: 573-751-6635 | |
| Email: info@dhe.mo.gov | |
| Website: https://dhe.mo.gov/index.php | |
| Complaint Form: https://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf | |
| Missouri Attorney General’s Office | |
| Supreme Court Buidling, 207 W. High Street, PO BOX 899, Jefferson City, MO 65102 | |
| Tel: 573-751-3321 | |
| Fax: 573-751-0774 | |
| Email: consumer.help@ago.mo.gov | |
| Website: https://ago.mo.gov/app/consumercomplaint | |
| Form: https://ago.mo.gov/docs/default-source/forms/consumercomplaintform.pdf?sfvrsn=2 | |
| Montana | Montana Board of Regents |
| Office of Commissioner of Higher Education | |
| 560 N. Park Ave, PO Box 203201, Helena, MT 59620-3201 | |
| Tel: 406-449-9124 | |
| Website: https://mus.edu/MUS-Statement-of-Complaint-Process.asp | |
| Office of Consumer Protection | |
| 555 Fuller Avenue, Helena, MT 56901-3394; PO BOX 200151, Helena, MT 59620 | |
| Tel: 800-481-6896; 406-444-4500 | |
| Fax: 406-442-2174 | |
| Email: contactocp@mt.gov | |
| Website: http://mus.edu/MUS-Statement-of-Complaint-Process.asp; https://app.doj.mt.gov/apps/oscar/default.aspx | |
| Form: https://media.dojmt.gov/wp-content/uploads/100-Consumer-Complaint-Form.pdf | |
| Nebraska | Nebraska Coordinating Commission for Postsecondary Education |
| P.O. Box 95005, Lincoln, NE 68509-5005 | |
| Tel: 402-471-2847 | |
| Website: https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions | |
| Consumer Protection Division Office of the Attorney General | |
| 2115 State Capitol, Lincoln, NE 68509 | |
| Tel: 800-727-6432 | |
| Email: ago.consumer@nebraska.gov | |
| Website: https://protectthegoodlife.nebraska.gov/file-consumer-complaint | |
| Nevada | Commission on Postsecondary Education |
| 8778 S. Maryland Parkway, Suite 115, Las Vegas, NV 89123 | |
| Tel: 702-486-7330 | |
| Fax: 702-486-7340 | |
| Email: mjwu@nvdetr.org | |
| Website: http://cpe.nv.gov/Students/Students_Home/ | |
| Office of the Attorney General Bureau of Consumer Protection | |
| 100 North Carson Street, Carson City, NV 89701 | |
| Tel: 775-684-1100 or 775-684-1100 | |
| Email: aginfo@ag.nv.gov | |
| Website: http://ag.nv.gov/Complaints/File_Complaint/ | |
| New Hampshire | New Hampshire Department of Education - Division of Higher Education |
| Attn: Janet Fiderio | |
| 101 Pleasant Street, Concord, NH 03301 | |
| Tel: 603-271-3494 | |
| Fax: 603-271-1953 | |
| Email: info@doe.nh.gov | |
| Website: https://www.education.nh.gov/parents-and-students/appeals-and-mediation | |
| Office of the Attorney General | |
| Consumer Protection Bureau, Office of the Attorney General | |
| 33 Capitol Street, Concord, NH 03301 | |
| Tel: 888-468-4454 or 603-271-3643 | |
| Fax: 603-271-2110 | |
| Email: DOJ-CPB@doj.nh.gov | |
| Website: https://www.doj.nh.gov/consumer/ | |
| New Jersey | New Jersey Commission on Higher Education |
| 1 John Fitch Plaza, 10th Floor, PO Box 542, Trenton, NJ 08625-0542 | |
| Tel: 609-292-4310 | |
| Fax: 609-292-7225 | |
| Email: njhe@oshe.nj.gov | |
| Website: http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml | |
| Contact Form: https://www.state.nj.us/treas/highereducation/contactus.shtml | |
| Complaint Form: https://www.state.nj.us/highereducation/documents/pdf/OSHEComplaintForm.pdf | |
| New Jersey Division of Consumer Affairs | |
| 124 Halsey Street, Newark, New Jersey 07102 | |
| Tel: 973-504-6200 | |
| Email: askconsumeraffairs@dca.lps.state.nj.us | |
| Website: https://www.njconsumeraffairs.gov/ocp/Pages/default.aspx | |
| Complaint Form: https://njconsumeraffairs.state.nj.us/file-a-complaint/ | |
| New Mexico | New Mexico Higher Education Department |
| Attn: Complaints | |
| 2044 Galisteo Street, Suite 4, Santa Fe, NM 87505 | |
| Tel: 505-476-8400 | |
| Email: HigherEd.Info@state.nm.us | |
| Website: http://www.hed.state.nm.us/ | |
| Complaint Form: https://hed.state.nm.us/uploads/documents/Complaint_Form_2019.pdf | |
| Attorney General Hector Balderas Consumer Protection Division | |
| PO Drawer 1508, Santa Fe, NM 87504 | |
| Tel: 1-844-255-9210 (toll free) or 505-490-4883 | |
| Website: https://www.nmag.gov/consumer-complaint-instructions.aspx | |
| Online Complaint Form: https://secure.nmag.gov/ECS/ | |
| New York | New York State Education Department, Office of Higher Education |
| New York State Education Department, Office of Higher Education, Room 977 Education Buidling Annex, Albany, NY 12234 | |
| Tel: 518-474-1551 | |
| Email: hedepcom@nysed.gov; ocueinfo@nysed.gov | |
| Website: http://www.highered.nysed.gov/ | |
| Complaint Form: http://www.highered.nysed.gov/ocue/spr/documents/complaintform-accessible.pdf | |
| New York State Department of State | |
| Division of Consumer Protection Consumer Assistance Unit | |
| 99 Washington Ave., Albany, NY 12223-0001 | |
| Tel: 800-697-1220 or 518-474-8583 | |
| Fax: 518-486-3936 | |
| Contact Form: https://www.dos.ny.gov/about/contact.asp?DCode=CP | |
| Website: https://www.dos.ny.gov/consumerprotection/form/complaintform.asp | |
| Form: https://www.dos.ny.gov/consumerprotection/pdf/consumer_complaint_form.pdf | |
| North Carolina | Postsecondary Education Complaints |
| c/o Student Complaints | |
| University of North Carolina General Administration | |
| 910 Raleigh Road, Chapel Hill, NC 27515 | |
| Tel: 919-962-1000 | |
| Email: studentcomplaint@northcarolina.edu | |
| Website: https://www.northcarolina.edu/complaints | |
| Form: https://www.northcarolina.edu/sites/default/files/student_complaint_form.pdf | |
| Consumer Protection Division | |
| Office of the Attorney General | |
| 9001 Mail Service Center, Raleigh, NC 27699-9001 | |
| Tel: 919-716-6000 | |
| Website: https://ncdoj.gov/file-a-complaint/ | |
| Form: https://ncdoj.gov/file-a-complaint/consumer-complaint/ | |
| North Dakota | North Dakota University System |
| Attn: Cheryl Thompson, Outreach Manager, Core Technology Services of the North Dakota University System | |
| 2000 44th St., SW, Suite 301, Fargo, ND 58103 | |
| Tel: (701) 328-2960 | |
| Fax: 701-328-2961 | |
| Email: stateauth@ndus.edu | |
| Website: https://ndus.edu/state-authorization-sara/ | |
| Office of Attorney General | |
| Consumer Protection Department | |
| Gateway Professional Center | |
| 600 E. Boulevard Ave Dept. 125, Bismarck, ND 58505 | |
| Tel: 701-328-2210 | |
| Website: https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints/general-complaint | |
| Contact Form: https://attorneygeneral.nd.gov/attorney-generals-office/email-attorney-general-0 | |
| Ohio | Ohio Department of Higher Education |
| 25 South Front Street Columbus, OH 43215-4183 | |
| Tel: 614-466-6000 | |
| Fax: 614-466-5866 | |
| Website: https://www.ohiohighered.org/students/complaints | |
| Office of Attorney General | |
| Consumer Protection Section | |
| 30 E Broad Street, 14th Floor, Columbus, OH 43215 | |
| Tel: 800-282-0515 (toll free) | |
| Website: http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx | |
| Oklahoma | Oklahoma State Regents for Higher Education |
| 655 Research Parkway, Suite 200, Oklahoma City, OK 73104 | |
| Tel: 405-225-9100 | |
| Email: communicationsdepartment@osrhe.edu | |
| Website: http://www.okhighered.org/current-college-students/complaints.shtml | |
| Complaint Form: https://www.okhighered.org/resources/Student-Complaint-Form/ | |
| Office of Attorney General Consumer Protection Unit | |
| Attn: Investigative Analyst | |
| 313 N.E. 21st Street, Oklahoma City, OK 73105 | |
| Tel: 405-521-2029 | |
| Fax: 405-521-6246 | |
| Email: consumerprotection@oag.ok.gov | |
| Website: http://www.oag.ok.gov/consumer-protection-unit1 | |
| Oregon | Oregon Higher Education Coordinating Commission |
| Office of Degree Authorization | |
| 225 Capitol St NE, 3rd Floor, Salem, OR 97310 | |
| Tel: 503-947-5716 | |
| Email: Info.HECC@state.or.us | |
| Website: https://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx | |
| Complaint Form: https://www.oregon.gov/highered/institutions-programs/private/Documents/ODA/ODA-Student-Complaint-Form.pdf | |
| Oregon Attorney General | |
| Office of the Attorney General, Consumer Protection Section | |
| 1162 Court St. NE, Salem, OR 97301-4096 | |
| Tel: 877-877-9392 | |
| Fax: 503-378-5017; 503-378-8910 | |
| Email: help@oregonconsumer.gov | |
| Website: https://www.doj.state.or.us/consumer-protection/sales-scams-fraud/report-scams-fraud/ | |
| Form: https://www.doj.state.or.us/wp-content/uploads/2017/08/consumer_complaint.pdf | |
| Pennsylvania | Pennsylvania Department of Education |
| 333 Market Street, Harrisburg, PA 17126-0333 | |
| Tel: 717-783-6788 | |
| Contact Form: https://appengine.egov.com/apps/pa/education/educationcontactusform | |
| Website: www.education.state.pa.us | |
| Form: https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Private%20Licensed%20Schools/Student%20Complaint%20Form.pdf | |
| Office of Attorney General | |
| Bureau of Consumer Protection | |
| 15th Floor Strawberry Square, Harrisburg, PA 17120 | |
| Tel: 717-787-3391 | |
| Fax: 717-787-8242 | |
| Website: https://www.attorneygeneral.gov/submit-a-complaint/ | |
| Form: https://www.attorneygeneral.gov/Complaints/Consumer_Complaint_Form/ | |
| Rhode Island | Rhode Island Office of the Postsecondary Commissioner |
| 560 Jefferson Boulevard, Suite 100, Warwick, RI 02886 | |
| Tel: 401-736-1100 | |
| Fax: 401-732-3541 | |
| TDD: 401-734-9481 | |
| Website: https://www.riopc.edu/page/student_complaint/ | |
| Form: https://www.riopc.edu/form/ri-student-complaint/ | |
| Office of Attorney General | |
| Consumer Protection Unit | |
| 150 South Main St, Providence, RI 02903 Tel: 401-274-4400 | |
| Tel: 401-732-3895 | |
| TDD: 401-453-0410 | |
| Website: http://www.riag.ri.gov/ConsumerProtection/About.php# | |
| Form: http://www.riag.ri.gov/home/ConsumerComplaintForm.pdf | |
| South Carolina | South Carolina Commission on Higher Education |
| 1122 Lady Street, Suite 300, Columbia, SC 29201 | |
| Tel: 803-737-2260 | |
| Fax: 803-737-2297 | |
| Email: submitcomplaint@che.sc.gov | |
| Website: http://www.che.sc.gov/InstitutionsEducators/Licensing/LicensingofNon-PublicPostsecondaryInstitutions.aspx | |
| Form: https://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf | |
| South Carolina Department of Consumer Affairs | |
| PO Box 5757, Columbia, SC 29250; 293 Greystone Blvd., Suite 400, Columbia, SC 29250-5757 | |
| Tel: 803-734-4200; 800-922-1594 | |
| Fax: 803-734-4286 | |
| Email: scdca@scconsumer.gov | |
| Website: https://consumer.sc.gov/consumer-resources/consumer-complaints | |
| Form: https://consumer.sc.gov/sites/default/files/Documents/Complaint%20Form.pdf | |
| South Dakota | South Dakota Secretary of State |
| Capitol Building | |
| 500 E. Capitol Ave, Suite 2014, Pierre, SD 57501-5070 | |
| Tel: 605-773-3537 | |
| Fax: 605-773-6580 | |
| Email: sdos@state.sd.us | |
| Website: https://sdsos.gov/general-information/summons-complaint.aspx | |
| Office of Attorney General | |
| Division of Consumer Protection | |
| 1302 E Hwy 14 Suite 3, Pierre, SD 57501 | |
| Tel: 605-773-4400 | |
| Fa: 605-773-7163 | |
| Email: consumerhelp@state.sd.us | |
| Website: http://consumer.sd.gov/complaintform.aspx | |
| Tennessee | Tennessee Higher Education Commission |
| Parkway Towers, Suite 1900, Nashville, TN 37243 | |
| Tel: 615-741-5293 | |
| Fax: 615-532-8845 | |
| Website: https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization.html | |
| Department of Commerce and Insurance Consumer Affairs Department | |
| 500 James Robertson Pkwy, Davy Crockett Tower, Nashville, TN 37243-0565 | |
| Tel: 615-741-2241 | |
| Fax: 615-532-4994 | |
| Email: ask.TDCI@TN.Gov | |
| Website: https://www.tn.gov/commerce/resources-services/file-a-complaint.html | |
| Texas | Texas Workforce Commission |
| Career Schools and Colleges - Room 226-T | |
| 101 East 15th Street, Austin, Texas 78778-0001 | |
| Tel: 512-936-3100 | |
| Fax: 512-936-3111 | |
| Email: career.schools@twc.state.tx.us | |
| Website: https://twc.texas.gov/jobseekers/career-schools-colleges-students#howToSubmitAComplaintAgainstASchool | |
| Form: http://www.twc.state.tx.us/files/jobseekers/csc-401a-student-complaint-form-twc.pdf | |
| Office of the Attorney General Consumer Protection Division | |
| PO BOX 12548, Austin, TX 78711-2548 | |
| Tel: 800-621-0508 | |
| Contact Form: https://www.texasattorneygeneral.gov/contact-us-online-form | |
| Website: http://txoag.force.com/CPDOnlineForm | |
| Utah | Utah Division of Consumer Protection |
| 160 East 300 South, Salt Lake City, Utah 84111 | |
| Tel: 801-530-6601 | |
| Fax: 801-530-6001 | |
| Email: consumerprotection@utah.gov | |
| Website: http://consumerprotection.utah.gov/complaints/index.html | |
| Form: https://dcp.utah.gov/downloads/complaint_form.pdf | |
| Vermont | Vermont Agency of Education State Board of Education |
| 219 North Main St, Suite 402, Barre, VT 05641 | |
| Tel: 802-479-1030 | |
| Email: aoe.edinfo@vermont.gov | |
| Website: https://education.vermont.gov/state-board-councils/state-board | |
| Vermont Attorney General’s Office | |
| 109 State Street, Montpelier, VT 05609-1001 | |
| Tel: 800-649-2424 or 802-828-3171 | |
| Email: ago.info@vermont.gov | |
| Compliant form: https://agocapcomplaint.atg.state.vt.us/forms/consumer-assistance-program-complaint-form/ | |
| Virginia | State Council of Higher Education for Virginia |
| 101 N 14th St., 10th Floor, James Monroe Bldg, Richmond, VA 23219 | |
| Tel: 804-225-2600 | |
| Contact Form: https://www.schev.edu/index/agency-info/contact-us | |
| Website: http://www.schev.edu/index/students-and-parents/resources/student-complaints | |
| Form: https://www.surveymonkey.com/r/StudentComplaintForm | |
| Office of the Attorney General of Virginia Consumer Protection Section | |
| 202 North Ninth Street, Richmond, VA 23219 | |
| Tel: 800‐552‐9963 (VA only) or 804‐786‐2042 Fax: 804‐225‐4378 | |
| Website: http://ag.virginia.gov/consumer-protection/index.php/file-a-complaint | |
| Washington | Washington Student Achievement Council |
| 917 Lakeridge Way SW, Olympia, WA 98500 | |
| Tel: 360-753-7800 | |
| Email: complaints@wsac.wa.gov | |
| Website: https://wsac.wa.gov/student-complaints | |
| Form: https://www.studentcomplaints.wa.gov/hc/en-us/requests/new | |
| Office of the Attorney General | |
| Consumer Protection Department | |
| 1125 Washington Street SE, PO BOX 40100, Olympia, WA 98504 | |
| Tel: 360-753-6200 | |
| Contact Form: https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protection | |
| Form: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx | |
| West Virginia | West Virginia Higher Education Policy Commission |
| 1018 Kanawha Blvd E., Ste 700, Charleston WV 25301-2800 | |
| Tel: 304-558-2101 | |
| Fax: 304-558-1011 | |
| Email: chancellor@wvhepc.edu | |
| Website: http://www.wvhepc.edu/ | |
| Form: http://www.wvhepc.edu/wp-content/uploads/2018/04/Student-Complaint-Process-2018.pdf | |
| Office of Attorney General | |
| Consumer Protection Division | |
| PO BOX 1789, Charleston, WV 25326-1789 | |
| Tel: 800-368-8808 or 304-558-8986 | |
| Fax: 304-558-0184 | |
| Email: consumer@wvago.gov | |
| Website: https://ago.wv.gov/consumerprotection/Pages/default.aspx | |
| Form: https://ago.wv.gov/consumerprotection/Documents/General%20Complaint%20(electronic).pdf | |
| Wisconsin | Wisconsin Department of Safety and Professional Services, Educational Approval Program |
| 4822 Madison Yards Way, Madison, WI 53705 | |
| Tel: 608-266-1996, ext 5 | |
| Fax: 608-264-8477 | |
| Email: DSPSEAP@wisconsin.gov | |
| Website: https://dsps.wi.gov/pages/programs/educationalapproval/default.aspx | |
| Bureau of Consumer Protection | |
| 2811 Agriculture Dr, Madison, WI 53708‐8911 | |
| Tel: 800‐422‐7128 | |
| TTY: 608-224-5058 | |
| Fax: 608‐224‐4677 | |
| Email: DATCPHotline@Wisconsin.gov | |
| Form: https://datcp.wi.gov/Pages/Programs_Services/FileConsumerComplaint.aspx | |
| Wyoming | Wyoming Department of Education |
| 122 W. 25th St. Suite E200, Cheyenne, WY 82002 | |
| Tel: 307-777-7675 | |
| Fax: 307-777-6234 | |
| Website: https://edu.wyoming.gov/ | |
| Office of Attorney General | |
| Consumer Protection Division | |
| Kendrick Building, 2320 Capitol Avenue, Cheyenne, WY 82002 | |
| Tel: 307-777-7841 | |
| Fax: 307-777-6869 | |
| Email: ag.consumer@wyo.gov | |
| Website: http://ag.wyo.gov/cpu/consumer-complaints | |
| Form: https://drive.google.com/file/d/0B5X6AborgIR-MGhJd19MYnljU00/view |
Student Complaint Locations for U.S. Territories
| American Samoa | Department of Education |
| Pago Pago, AS, Pago Pago, AS 96799 | |
| Tel: 684-633-5237 | |
| Fax: 684-633-4240 | |
| Website: https://www.doe.as/ | |
| Department of Protection and Advocacy | |
| Attn: Dr. L Tagoilelagi | |
| Executive Office Building, Pago Pago, American Samoa 96799 | |
| Tel: 684-633-4116 | |
| Fax: 684-633-2269 | |
| Email: info@as.gov | |
| Website: https://www.americansamoa.gov/office-of-protection-advocacy | |
| Federated States of Micronesia | Department of Education |
| 87 Palikir, Pohnpei State, FM 96941 | |
| Tel: 691-320-2643 | |
| Fax: 691-320-5500 | |
| Guam | Office of Attorney General |
| Office of Guam | |
| Administration Division | |
| 590 S. Marine Corps Drive, Suite 901, Tamuning, Guam 96913 | |
| Tel: 671-475-3324 Ext 3300 | |
| Fax: 671-472-2493 | |
| Website: http://oagguam.org/consumer-protection/ | |
| Website: http://oagguam.org/wp-content/uploads/2019/04/2018-ConsumerComplaintForm.pdf | |
| Midway Islands | Not available at this time. |
| Northern Mariana Islands | Northern Marianas Deparment of Education |
| CNMI Public School System | |
| Saipan, MP 96950-1250 | |
| Tel: 670-237-3027 | |
| Fax: 670-234-1270 | |
| Email: nmc@nmcnet.edu | |
| Website: https://www2.ed.gov/about/contacts/state/mp.html | |
| Office of Attorney General | |
| Juan A Sablan Memorial Bldg. | |
| Caller Box 10007, Saipan, MP 96950 | |
| Tel: 670-237-7500 | |
| Email: consumer_counsel@cnmioag.org | |
| Website: https://www.cnmioag.org/attorney-general-encourages-consumers-to-submit-written-complaints-on-price-gouging/ | |
| Puerto Rico | Puerto Rico Council on Higher Education |
| PO Box 19900, San Juan, PR 00910-1900 | |
| Tel: 787-722-2121 | |
| Fax: 787-641-2573 | |
| Website: http://www.agencias.pr.gov/agencias/cepr/inicio/Pages/default.aspx | |
| Form: http://www.agencias.pr.gov/agencias/cepr/inicio/DocumentosCEPR/Documents/SARA/SARA_Complaint_Process.pdf | |
| Puerto Rico Department of Justice | |
| Torre Chardon, Suite 1201, 350 Carlos Chardon Street, San Juan, PR 00918 | |
| Tel: 787-766-5656; 877-872-5656 | |
| Fax: 787-771-4043 | |
| Website: https://www.justice.gov/actioncenter/submit-complaint | |
| U.S. Virgin Islands | Government of the United States Virgin Islands |
| Department of Education, Office of the Commissioner | |
| 1834 Kongens Gade St. Thomas, V.I. 00802 | |
| Tel: 340-774-0100 | |
| Website: http://www.vide.vi/ | |
| Department of Licensing and Consumer Affairs | |
| Attn: Consumer Affairs | |
| Golden Rock Shopping Center, 3000 Estate Golden Rock, Suite 9, St. Croix, VI 00820 | |
| St. Croix Tel: 340‐713‐3522 | |
| St. Croix Fax: 340-713-6982 | |
| Adminstrative Complex, The Battery, St. John, VI 00830 | |
| St. John Tel: 340-693-8036 | |
| St. John Fax: 340-776-6989 | |
| Prop. & Procurement Building, 8201 Sub Base, Suite 1, St. Thomas, VI 00802 | |
| St. Thomas Tel: 340-714-3522 | |
| St. Thomas Fax: 340-776-8303 | |
| Website: http://dlca.vi.gov/ | |
| Complaint Form: https://secure.dlca.vi.gov/license/Asps/complaint/AddComplaint.aspx?Busseq | |
| Palau | Not available at this time. |