Getting Help

Help Is at Your Fingertips

From program logistics and library resources to coordinating with the bursar and career planning, Norwich’s student services staff has you covered.  We're just an email or phone call away.

The people listed below can get you the resources you need.

Norwich People and Resources:

Program Staff

• Student Support Advisor - Consider your student support advisor your front line support, coach, and a go-to person at Norwich. Have a logistical question about your program? Need help getting course books and materials? Just ask your student support advisor.
• Program Director - "Chief academic officer" is an apt description of the program director who sets admissions standards, creates the program curriculum, and hires subject matter experts to develop the courses and exceptional faculty to teach you.
• Associate Program Director - Every successful organization has quality assurance professionals who keep a careful eye on the process and the product.  At Norwich, this is the role of the associate program director, who ensures the highest standards in your fellow students, faculty, and the online classroom.

Norwich Account Help

If you need to change your password for your Norwich Account Password visit: https://myaccount.microsoft.com/

Contact our Norwich Helpdesk if you have problems with your Norwich email or you can’t log into the Virtual Campus, Moodle, or other Norwich resources.

The Norwich Help Desk is available Monday thru Friday, 8:00 a.m. - 10:00 p.m. Eastern Time (UTC-5)

• Telephone: 1-802-485-2456
• Email: helpdesk@norwich.edu

Online Classroom Help

Contact our Technical Helpdesk Support immediately if you experience any technical problems with your online course.

The Technical Helpdesk Support can be reached 24 hours a day, 7 days a week.

• Online Help: https://embanet.frontlinesvc.com/app/home/p/1
• Telephone: 1-866-321-2980 (toll-free)

International users can use live chat, and/or request that the Technical Support call them.

Library Staff

Contact the Norwich Distance Learning Librarian for help accessing or using the library resources:

• Telephone: 1-802-485-2179 (Monday thru Friday, 9:00 a.m. - 4:00 p.m. Eastern Time (UTC-5))
• Email: library@norwich.edu (best option for weekends -- staffed all weekend)
• Online Help: Search for answers in the FAQ Center

Bursar's Office

Your student services advisor serves as your first point of contact on bursar-related matters. Visit our Bursar's Office page for general information.

Registrar's Office

To get in touch with the Registrar's Office, email registrargrad@norwich.edu or call 1-866-684-7237, option 5.

• Transcript Request - Need to request a transcript from Norwich? Visit the university's Transcript Request page for information on the process and the form to complete.
• Verification of Enrollment - Need to provide your employer or organization with verification of enrollment from Norwich for tuition assistance? Download and complete our Enrollment Verification Request Form.
• VA Certificate of Eligibility - Have questions about the VA certification process? Visit our Veterans Benefits page for more information.

Office of Finanical Aid

Current students can receive help regarding financial aid, to get in touch with Financial Aid, email cgcsfinaid@norwich.edu or call 1-866-684-7237, option 4.